If you need to make a change to your order, please call us at 855-300-7529 or email us at [email protected] immediately so we can try to adjust the order before it ships. We will do our best to make the change but cannot make any promises that the cha
At P.L.A.Y., we strive for the highest level of service, if you experience any discrepancies in your order, such as a missing or incorrect item, please reach out to our customer service team at [email protected] with your order number, and they will w
We are sorry to hear this product is not a good fit for you and your pet. We do accept unused product returns within 30 days of receipt and are happy to assist you with one. If you purchased free returns during, check out, please click here to access
If you purchased free returns at checkout, you have the option to exchange any unused product with the tags still attached. If you did not purchase free returns, we currently do not offer direct exchanges. The best way to get a different size is to r
Once your return has been received, you will be sent a confirmation email letting you know that the return has been received and refunded. All partial and full refunds will be issued back to the original form of payment used for purchase within 3-5 b
We are sorry to hear that you forgot to add your promotional code at checkout. We are happy to retroactively apply promo codes on orders placed within the last 24-48 hours. Please reach out to our customer service team at [email protected] with your o
We’re so sorry to hear that one of our toys didn’t meet your expectations in terms of durability. We understand how frustrating this can be and appreciate your feedback. If you purchased free returns, please access the returns portal Free Returns to
Once an order has been placed, we’re unable to add additional items due to our secure and encrypted payment process. We’re unable to perform any additional charges for added items. However, we can cancel the existing order and refund it, then send yo
