Frequently Asked Questions - P.L.A.Y.

Something got your head tilting? We're here to Help! Check out our frequently asked questions and general information here.

Frequently Asked Questions

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

Can I exchange a product?

When can I expect the refund from my return?

I forgot to add my promo code.

What should I do if a P.L.A.Y. product was damaged during playtime?

Is it possible to add items to my order after I've placed it?

Order Information

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

What payment methods do you accept?

Work with us

Is the P.L.A.Y. Blog currently accepting guest posts or link insertions?

Are you products non-toxic?

What is the policy for collaborating with influencers or content creators?

General Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Can I combine my promo code with a current sale or promotion?

Do you offer gift cards?

Promotions

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Why can't I select expedited shipping for my order?

What should I do if my package is marked 'Delivered' but I haven't received it?

What steps should I take to resolve a shipping issue with my order status or tracking updates?

Shipping

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

How do I order a replacement cover or filler for my P. L. A. Y. pet bed?

Why Do We Use Real Leather for Our Logo Tags?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Can I combine my points with other sales and promotions

I completed an order, but I do not see any points issued.

Accidental Voucher Redemption Assistance

Do my points expire?

How are reward points added to my account for leaving a review?

How do I redeem my points?

How do tiers work?

Rewards Program

Warm Bellies Initiative

Donations Program

Scholarship Program Overview

What happens if I miss the scholarship application deadline?

Can the scholarship award be used for any qualified college educational expense?

Can photos include myself or should they only feature animals in the scholarship application?

Scholars Helping Collars Scholarship

Giving Back

How Do I Become a Wholesale Partner?

How Do I Access P.L.A.Y.’s Online Wholesale Ordering Platform?

What Are the Other Ways to Order P.L.A.Y. Wholesale?

Wholesale Opportunities

At P.L.A.Y., giving back is part of who we are. We proudly support shelters, rescues, and animal-focused organizations to help pets and their people thrive.

Your guide to ordering P.L.A.Y. wholesale with easy access, flexible platform options, and support every step of the way.

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