All articles

Shipping

Warehouse relocation

We would like to take a moment to update you on our current warehouse situation. We are currently in the process of relocating our warehouse, and this may cause a temporary shortage of your favorite P.L.A.Y. products and a delay in order processing.

Do you ship internationally?

Yes! Simply put any items you wish to purchase in your shopping cart and click on the "International Checkout" button in your cart. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, Pay

How long does an order usually take to ship?

For FedEx Ground and USPS orders, orders take 2 business days to process at our warehouses and will be shipped the following business day according to the method of shipping selected. For example, if an order is submitted on a Saturday with FedEx Gro

Do you offer free shipping?

We occasionally offer free shipping during certain promotional sales, so be sure to sign up for our newsletter so you will be one of the first to know about upcoming sales!

I placed an order but I didn't receive an email with tracking information yet.

For regular FedEx Ground and all USPS orders, orders take 2 to 3 business days to process at our warehouses and will be shipped the following business day according to the method of shipping selected. Be sure to check your Spam or Junk folder as some

Where’s my package?

When your order is placed, you will receive a confirmation email with details on your order. As soon as your order ships, you will be sent a shipment confirmation email that includes your tracking information. Please be sure to check your SPAM folder