Frequently Asked Questions - P.L.A.Y.

If you purchased free returns at checkout, you have the option to exchange any unused product with the tags still attached.If you did not purchase free returns, we currently do not offer direct exchanges. The best way to get a different size is to return the original product for a refund and place a new order for the correct size. This is due to price differences between sizes and because all payment data is securely encrypted, preventing us from processing additional charges or adjustments.To initiate a return, please contact our customer service team at <a class="fr-strong fr-green" href="mailto:info@petplay.com">info@petplay.com</a> with your order number and a photo of the product. We&#x2019;ll be happy to assist you!

If you purchased free returns at checkout, you have the option to exchange any unused product with the tags still attached. If you did not purchase free returns, we currently do not offer direct exchanges. The best way to get a different size is to r

Can I exchange a product?

Order Information

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

When can I expect the refund from my return?

I forgot to add my promo code.

What should I do if a P.L.A.Y. product was damaged during playtime?

Is it possible to add items to my order after I've placed it?

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

What payment methods do you accept?

Work with us

Is the P.L.A.Y. Blog currently accepting guest posts or link insertions?

Are you products non-toxic?

General Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Can I combine my promo code with a current sale or promotion?

Do you offer gift cards?

Promotions

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Why can't I select expedited shipping for my order?

What should I do if my package is marked 'Delivered' but I haven't received it?

What steps should I take to resolve a shipping issue with my order status or tracking updates?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

How do I order a replacement cover or filler for my P. L. A. Y. pet bed?

Why Do We Use Real Leather for Our Logo Tags?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Can I combine my points with other sales and promotions

I completed an order, but I do not see any points issued.

Accidental Voucher Redemption Assistance

Do my points expire?

How are reward points added to my account for leaving a review?

How do I redeem my points?

How do tiers work?

Rewards Program

Warm Bellies Initiative

Donations Program

Scholarship Program Overview

What happens if I miss the scholarship application deadline?

Can the scholarship award be used for any qualified college educational expense?

Can photos include myself or should they only feature animals in the scholarship application?

Scholars Helping Collars Scholarship

Giving Back

Can I exchange a product?Updated 3 months ago