Frequently Asked Questions - P.L.A.Y.

<p style="text-align: justify;">At this time, we do not offer exchanges on items. The best way to get a larger/smaller size would be to return the original product for a refund and repurchase the correct size. This is due to the price discrepancy between sizes, and because all payment data is secure and encrypted, so we are unable to place an additional charge for the price difference. Please reach out to our customer service team at <span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a style="box-sizing: border-box; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; background-color: rgb(255, 255, 255); text-decoration: none !important; transition: all 0.2s ease-in-out 0s; color: rgb(53, 142, 127); border-bottom: 2px solid rgb(53, 142, 127); font-style: italic; font-weight: 900; font-family: Lato, sans-serif; font-size: 16px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">info@petplay.com</a></span> with your order number and a photo of the product, and they would be happy to assist you.</p>

At this time, we do not offer exchanges on items. The best way to get a larger/smaller size would be to return the original product for a refund and repurchase the correct size. This is due to the price discrepancy between sizes, and because all paym

Can I exchange a product?

Order Information

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

When can I expect the refund from my return?

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

What payment methods do you accept?

Work with us

General Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Can I combine my promo code with a current sale or promotion?

Do you offer gift cards?

Promotions

Warehouse relocation

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Rewards Program

Warm Bellies Initiative

Scholars Helping Collars Scholarship

Donations Program

Giving Back

Can I exchange a product?Updated 3 months ago