Frequently Asked Questions - P.L.A.Y.

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Create an account to start earning points by making purchases, leaving a review, referring a friend, plus more. Points can be used to redeem discounts and free shipping vouchers on future orders. Learn more here.

Unlock Savings with P.L.A.Y.'s Rewards Program

Rewards Program

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

Can I exchange a product?

When can I expect the refund from my return?

Order Information

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

What payment methods do you accept?

Work with us

General Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Can I combine my promo code with a current sale or promotion?

Do you offer gift cards?

Promotions

Warehouse relocation

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

Specific Product Information

Warm Bellies Initiative

Scholars Helping Collars Scholarship

Donations Program

Giving Back

Unlock Savings with P.L.A.Y.'s Rewards ProgramUpdated 3 months ago