Frequently Asked Questions - P.L.A.Y.

<span style="font-size: 11pt; font-family: Lato, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Step into the #PLAYSQUAD community &#x2013; a space of excitement and support. P.L.A.Y. is thrilled to introduce our affiliate program for bloggers, influencers and website administrators. Share P.L.A.Y. banners and links on your platforms. You&#x2019;ll earn 15% of profits from every qualifying purchase through your links &#x2013; &#xA0;a truly pawsome opportunity.&#xA0; <span style="font-size: 11pt; font-family: Lato, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">But that&#x2019;s not all - the possibilities with P.L.A.Y. go beyond just an affiliate program. Our Brand Ambassador program is built on the foundation of fostering a community that&#x2019;s all about supporting pet parents and their furry companions. As a valued ambassador, you won&#x2019;t just receive exceptional, high-quality products; you&#x2019;ll also join a network of kindred spirits who share your passions. If you find joy in creating content, sharing your favorite products with your audience and embracing a pet-centric lifestyle, we invite you to consider becoming a part of our close-knit Brand Ambassador community. Let&#x2019;s work together to make tail wags and hearts happy! <span style="font-size: 11pt; font-family: Lato, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Interested in learning more?<span style="font-size:11pt;font-family:Lato,sans-serif;color:#ff0000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<a href="https://www.petplay.com/pages/affiliate-program" style="text-decoration:none;"><span style="font-size:11pt;font-family:Lato,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Click here!</a>

Step into the #PLAYSQUAD community – a space of excitement and support. P.L.A.Y. is thrilled to introduce our affiliate program for bloggers, influencers and website administrators. Share P.L.A.Y. banners and links on your platforms. You’ll earn 15%

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General Information

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

Can I exchange a product?

When can I expect the refund from my return?

I forgot to add my promo code.

What should I do if a P.L.A.Y. product was damaged during play?

Order Information

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

What payment methods do you accept?

Is the P.L.A.Y. Blog currently accepting guest posts or link insertions?

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Can I combine my promo code with a current sale or promotion?

Do you offer gift cards?

Promotions

Warehouse relocation

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Why can't I select expedited shipping for my order?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

How do I order a replacement cover or filler for my P. L. A. Y. pet bed?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Can I combine my points with other sales and promotions

I completed an order, but I do not see any points issued.

Accidental Voucher Redemption Assistance

Do my points expire?

How are reward points added to my account for leaving a review?

Rewards Program

Warm Bellies Initiative

Donations Program

Scholarship Program Overview

What happens if I miss the scholarship application deadline?

Can the scholarship award be used for any qualified college educational expense?

Can photos include myself or should they only feature animals in the scholarship application?

Scholars Helping Collars Scholarship

Giving Back

Work with usUpdated 8 months ago