Frequently Asked Questions - P.L.A.Y.

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You can sign up for our newsletter here to receive a 15% off discount code to use on your first purchase on our website.

Where can I find a discount to apply to my order?

Promotions

Where are your products made?

What is your signature PlanetFill® filler made from?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

Which plush toys don't have squeakers?

What payment methods do you accept?

General Product Information

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

Can I combine my promo code with a current sale or promotion?

My discount code, gift card, or store credit is not working.

Do you offer gift cards?

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

I put the wrong shipping/product information on my order. What should I do?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Rewards Program

Where can I find a discount to apply to my order?Updated 10 months ago