Frequently Asked Questions - P.L.A.Y.

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At this time, we are only able to honor one discount code per transaction unless otherwise specified. This does not include gift cards.

Can I combine my promo code with a current sale or promotion?

Promotions

I put the wrong shipping/product information on my order. What should I do?

I’m missing an item from my order or I received the wrong product.

Can I return a product?

Can I exchange a product?

When can I expect the refund from my return?

Order Information

Why P.L.A.Y.?

Where are your products made?

Are your products sustainable?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

What payment methods do you accept?

Work with us

General Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card or store credit is not working

Do you offer gift cards?

Warehouse relocation

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

Where’s my package?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Which plush toys don't have squeakers?

What dog toys do not have stuffing?

Enrichment toys

Mini collections for small dogs

Super-sized toys for big dogs

What do the features in my dog's toy look like?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Rewards Program

Warm Bellies Initiative

Scholars Helping Collars Scholarship

Donations Program

Giving Back

Can I combine my promo code with a current sale or promotion?Updated 3 months ago