Frequently Asked Questions - P.L.A.Y.

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At this time, we are only able to honor one discount code per transaction. This does not include gift cards.

Can I combine my promo code with a current sale or promotion?

Promotions

Where are your products made?

What is your signature PlanetFill® filler made from?

Are your products machine washable?

Do your products contain flame retardants or other chemicals?

Which plush toys don't have squeakers?

What payment methods do you accept?

General Product Information

Where can I find a discount to apply to my order?

I have a discount code to apply to my order. How do I use it?

I didn't get a discount code when I signed up for the newsletter or SMS updates. Can you help?

My discount code, gift card, or store credit is not working.

Do you offer gift cards?

Do you ship internationally?

How long does an order usually take to ship?

Do you offer free shipping?

I placed an order but I didn't receive an email with tracking information yet.

I put the wrong shipping/product information on my order. What should I do?

Shipping

How do I know what size bed is best for my pet?

What toys are good for puppies?

My fur baby is a chewer! What toy do you recommend?

Specific Product Information

Unlock Savings with P.L.A.Y.'s Rewards Program

Rewards Program

Can I combine my promo code with a current sale or promotion?Updated 10 months ago